Shipping Policy

Thank you for shopping with us. We aim to provide a smooth and reliable shipping experience for all our customers across the United States and Canada. Please review our shipping policy below:

Shipping Locations

We currently ship exclusively to:

• United States

• Canada

Unfortunately, we do not offer international shipping outside of these regions at this time.

Processing Time

All orders are processed within 1 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Time

Our products are shipped directly from our suppliers, primarily located overseas. As a result, standard delivery times range from 7 to 10 business days (over 8 days, <20%), depending on the destination and local postal service conditions.

Please note: Delivery times may vary during peak seasons, holidays, or due to unforeseen delays in customs or logistics.

Shipping Costs

We offer free standard shipping on all orders. Expedited shipping is also available at this time.

Order Tracking

All shipped orders include a tracking number. Please allow up to 5–7 business days after processing for tracking updates to appear.

Customs and Duties

Customers are responsible for any customs fees, import taxes, or duties that may apply upon delivery in Canada. No such charges are typically incurred for U.S. deliveries, but we are not liable for any unexpected fees.

Delays & Lost Packages

While we do our best to ensure timely delivery, we are not responsible for delays caused by postal services, customs processing, or force majeure events. If your package has not arrived within 30 business days of shipping, please contact us at petshop.online888@gmail.com, and we will assist you with a resolution.